Insurance Claims Investigations

One of the cornerstones of Cole Investigative Agency is our long-standing tradition of providing investigative excellence to insurance carriers and claims agencies. Our investigative services, which include casualty surveillance, background checks, and activity checks, have helped thousands of adjusters and defense attorneys from coast to coast to gather the information they need to make educated, responsible claims decisions.

We realize that too many insurance investigative agencies make far too many irresponsible promises about what they can do, which almost always leave you looking bad to your supervisors, claims team, and the claimant. We understand that you have many choices when selecting an investigator and that most insurance investigators sound the same when pitching their services to you.

What we will promise you, which the giant national P.I. agencies cannot, is that we will not embarrass you or your company. We do not accept assignments that we cannot actually do and do well. We do not use investigators who are untrained and inexperienced and make for poor witnesses on the stand. In short, everything we do, we do with your best interests in mind. We follow an ethics policy, treat the subject of the investigation like a real person, and respect their rights and dignity.

Many insurance investigative agencies can't deliver the same level of service or product that we can because they try to be everything to everyone and everywhere at the lowest price possible. In our business, labor costs are the main expense that a P.I. will incur. By keeping that cost as low as possible, they try to maximize their profit. (For those of you who may doubt that these national agencies pay only slightly better than the minimum wage, call and ask to apply for a job at one and ask for the starting salary.)